We understand that service and support after start-up is just as important as the automation design and build process. Flexible Automation has a reputation for bending over backwards for its customers when they need our help. Our dedicated staff of controls personnel and mechanical technicians is adept at quickly identifying a problem and finding a solution.
All of our machines come standard with a one year warranty on parts and workmanship. Longer warranty periods can be quoted upon request.
We utilize both dedicated service technicians and primary controls programmers to address service issues. Often, the person performing service work is the person who originally programmed the equipment. This approach is beneficial to the customer because production can resume quickly and service bills are minimized.
“We have been dealing with Flexible Automation for several years and they do a great job building machines and their support team is wonderful. They always are right there to help when we call them. I look forward to working with them on more projects in the future. They are an A+ company in my book.”
-Vice President of Tooling and Production, Recreational Products Manufacturer