Customer was having probems with a vision guided robot pick and place. Customer asked to have the vision program automatically changeover when a new product is selected. Customer was having issues with parts passing that should not pass after making some minor modifications. Customer called with issues with their machine randomly faulting in certain situations. Involving the indexing of the rotary dial table.
"As usual, FAI dug into the heart of our issue and came up with an innovative solution, teaching us along the way. Your tech was thorough and professional."
"Both guys knew exactly what to do. Very knowledgeable and had a plan going forward. Pleasure to work with."
"Always happy with your team's service and professionalism. FAI's response time is typically good. No Complaints."
"Service call went very well and in a very professional manner. No real additional comments to add other than it was a great experience, and the problem is corrected."
