What services do you provide?

We are an original equipment manufacturer that has been designing, building, programming, and supporting automated equipment for over 38 years. Our engineers have a wide array of experience. Our engineers can help with mechanical design, electrical design, panel design, robot programming, robot reach and cycle time studies, PLC programming, HMI design and setup, or maybe you need help with a robust vision solution. We offer tooling and fabricating services as well. Contact us anytime for a complete list of services.

Do you offer PLC programming

Yes, we offer well documented robust solutions done in many brands of PLCs. Allen Bradley, Siemens, Mitsubishi, and Omron just to name a few.

What kind of robots can you program?

Fanuc, Epson, Denso, and ABB are some of the robots we can assist you with.

Do you provide vision programming and assistance?

We are well versed in all aspects of a robust vision applications. You must consider the following: lighting, lenses, camera type, processors, controller interfaces, software tools, fixturing, and mounting to name some of the most important features. We have experience with most of the top brands such as Cognex, Keyence, Epson, Fanuc, Omron, and Dalsa.

Do you service equipment that was not built by your company?

Yes, we can service a great many machines and systems. Our engineers have a wide array of experience. We are an original equipment manufacturer that has been designing, building, programming, and supporting automated equipment for over 38 years.

Do you have training services?

We have on many occasions put together a training session for companies that wish us to share our knowledge and experience on topics that they requested. If this is of interest to you, please email service@flexautoinc.com and we will be happy to put something together for you.

What is the region you service?

Most of our machines and systems are used in the USA, mainly Michigan, Ohio, and Indiana. Some of our solutions are being used in Germany, China, Hungary, and Mexico.

What is the typical length of a service call?

There are no typical service calls, each issue is unique although some are similar. We are an original equipment manufacturer that has been designing, building, programming, and supporting automated equipment for over 38 years. Our engineers have a wide array of experience. Our technicians are skilled at quickly identifying and fixing the sources of problems that range from wiring, failed field devices and sensors, physical position alignment, failed I/O modules and even the conflicts that can occur between hardware and firmware.

Can our engineers and maintenance staff watch and learn while you are providing service?

Yes, we do not mind sharing our knowledge and experience. We wish to support you any way we can.

Is it better to go with a fixed quote or a time and material estimate?

For service and small upgrades, it is typically best to go with a time and material estimate. This allows us to charge only what you use and is necessary to provide top notch service. With service it is difficult to totally predict what issues will be encountered, so the fixed quote is usually a bit higher.

How does the time and material process work?

We provide a conservative estimate on the time and material needed to address the issue or upgrade. Then the customer provides a purchase order for the estimated amount. When the service is completed a service-report is sent to the customer. If there are no questions or concerns, then the customer is only invoiced for the actual time and material used.

Are there discounts for pre-paying for service?

Yes, in the form of an Annual Service Contract. This contract gains our customers many time and money benefits.
Your benefits are as follows:

Do we get a copy of any programs that are modified during a service call?

Yes, we provide copies of the program as it was prior to our arrival, and as it was modified prior to our departure.

Will we get a description of what was found and what was done?

Yes, a detailed service report is sent to the customer upon completion of the service. If there are no questions or concerns regarding the report, then the service call is closed, and the work will be invoiced.

What is the best way to contact you?

For service, whether it be field service call, upgrade, quality enhancement, or optimization: service@flexautoinc.com
For machines, systems, tooling, or fabrication: sales@flexautoinc.com